Key impact points
A dramatic reduction in Dibsy's chargebacks and manual review workloads.
Seamless integration of in-house data with external providers to enrich data pool and enable more accurate decision-making.
Gaining a competitive edge due to a drop in losses vs a surge in competition.
01. The challenge
Dibsy grappled with the multifaceted challenge of developing an in-house fraud detection system, given their limited in-house expertise and engineering resources, and the intricacies of certain EMEA online payment landscapes, where suitable alternatives were either prohibitively expensive or lacked transparency.
Before encountering Oscilar, Dibsy faced the daunting task of creating an in-house fraud monitoring, detection, and response system from scratch. Their limited in-house expertise and knowledge meant that this was not just a technical endeavor, but also a strategic challenge with multiple discussions revolving around the best approach to take.
The tools available in the market, while potentially effective, were often exorbitantly priced and functioned more as opaque black boxes. These tools lacked the level of customization and transparency that Dibsy desired. As online payments were still emerging in Qatar, there was a significant gap in awareness surrounding the risks associated with digital transactions.
The scenario was further complicated by the fact that a vast majority of disputes, 7 out of 8 to be precise, were ruled in favor of customers, despite Dibsy's stringent KYC measures.
02. The solution
Oscilar emerged as a beacon of hope for Dibsy, offering not only invaluable data integrations that combined internal and external sources but also enabling an almost instantaneous deployment of merchant-specific fraud detection tools that could be further refined over time.
Oscilar's intervention marked a turning point in Dibsy's quest for robust fraud detection and prevention tools. For Dibsy, a company at the forefront of tech and data-driven solutions, Oscilar's capabilities in seamlessly merging in-house data with information from external vendors was nothing short of revolutionary. This integration expanded and enhanced their data pool, paving the way for more informed and accurate decision-making processes.
Leveraging Oscilar's advanced tools and models, Dibsy was not only able to swiftly deploy an initial layer of defense but also set the foundation to progressively evolve their systems. This evolution was aimed at collecting more refined data, which would then be used to sculpt advanced machine learning models uniquely tailored to the nuances of each merchant.
"We were quickly able to use Oscilar’s tools and models, providing an immediate layer of protection that will further evolve as we collect more data to develop even more sophisticated machine learning models for each merchant".
Tanish Panjwani
Product manager
03. The outcome
Oscilar's integration transformed Dibsy's operational landscape, ushering in a marked reduction in chargebacks, granting them an unparalleled competitive edge, and cementing their reputation as pioneers in championing secure digital payments the region.
Following the integration of Oscilar, Dibsy experienced transformative results. By diligently observing specific patterns for fraud detection and adjusting their strategies accordingly, Dibsy saw a drastic decline in chargebacks. Implementing certain strategies, like the rigorous review of high-velocity transactions and introducing frictions based on specific triggers, made a palpable difference. This proactive approach had a cascading positive effect; the workload associated with manual reviews diminished substantially, allowing for a reallocation of precious resources to other mission-critical tasks.
On the competitive front, Oscilar's tools fortified Dibsy's position in the market. Without a significant push in marketing their enhanced fraud capabilities, Dibsy observed a reassuring drop in their losses, in sharp contrast to the rising losses experienced by their merchant's competitors.
With events like the World Cup concluded and the forthcoming Expo on the horizon, the dynamics in Qatar and other parts of EMEA are rapidly evolving. In this changing landscape, Oscilar's solutions have not only allowed Dibsy to usher in modern payment methods but have also elevated them as custodians of payment safety.
Looking to the future, Dibsy is enthusiastic about sharing these capabilities with their merchant partners, enhancing awareness, and allowing for greater flexibility in payment acceptance processes.
-50%
reduction in the number of manual reviews