The Story at a Glance
The Challenge
Fluz was struggling with first party fraud and inconsistent approval rates, leading to waning customer trust.
The Outcome
With Oscilar, Fluz boosted approval rates by 20%, regaining user trust and increasing operational efficiency.
The Oscilar Impact
The Full Story
The Challenge
Facing first party fraud and inconsistent approval rates, user trust was fading.
Before using Oscilar's technology, Fluz was dealing with serious issues like payment fraud, first party fraud, and other types of transaction scams. These problems weren't just numbers on a report; they had real-world consequences.
Each time a direct debit payment was declined, it wasn't just a lost sale for Fluz. It also shook the trust that customers had placed in the platform. For a company like Fluz, which aims to provide smooth and hassle-free transactions, these setbacks were more than just minor hiccups; they posed a direct threat to their commitment to putting customers first.
The SOLUTION
A seamlessly integrated AI-driven defense, turning Fluz's payment fraud and first party fraud losses into wins.
Oscilar stood as a significant ally for Fluz, combining its proactive, partnership-driven approach with the exceptional quality of its Machine Learning (ML) models. Rather than just being another vendor, Oscilar became a strategic collaborator, jointly championing Fluz's vision and successes.
During their search for a solution, Fluz encountered several obstacles along the way. They delved into potential solutions like:
The Outcome
Approvals grew by 20%, building trust and paving the way for next-gen P2P enhancements.
Using Oscilar's technology resulted in marked operational improvements for Fluz, one of which was a 20% rise in approval rates. This wasn't a mere incremental gain; it had a direct impact on key user satisfaction indicators.
By ensuring a more streamlined transaction process for genuine users, Fluz was not just bettering its operational efficiency but also gradually rebuilding and bolstering trust among its user base. This operational modification, facilitated by Oscilar's AI risk platform, played a key role in improving Fluz's standing in a competitive market environment.
With Oscilar’s guidance, Fluz is poised to introduce some impressive updates, such as advanced ML models for virtual cards, dynamic real-time user interfaces highlighting ‘spend power’, and next-gen models to enhance P2P transfers.
