Platform Agent

Document Translation

In-platform translation so analysts review documents without leaving the case.

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Where it Helps

The Document Translation agent uses AI to translate non-English customer documents into the analyst's working language directly inside the case record. Translated text appears alongside the original, ready for review in seconds. No file exports or third-party tools are required. Analysts stay in the Investigate tab from document upload through decision.

Key Capabilities

In-Line Translation

Non-English documents are translated and displayed alongside the original text, directly within the case record.

Automatic Language Detection

The agent detects the source language automatically, no manual selection needed from the analyst.

Multi-Format Support

Uploaded PDFs, images, and scanned documents are translated, not just plain text files.

Side-by-Side View

Original and translated text are shown together, so analysts can verify key terms against the source.

Broad Language Coverage

The agent supports a wide range of source languages commonly seen in customer-submitted documents.

Fast Turnaround

Translations are generated in seconds, keeping document review inside the analyst's normal workflow.

Case-Record Retention

Translated text is saved to the case record alongside the original document for audit purposes.

How it Works

Document Uploaded to Case

A non-English customer document is uploaded or received as part of a case record.

Agent Detects and Translates

The agent detects the source language and generates a translation automatically, no analyst action required.

Analyst Reviews Side-by-Side

Original and translated text appear together in the Investigate tab, ready for review.

Translation Saved to Case

The translated text is saved to the case record alongside the source document for future reference.

Popular Use Cases

AML & Compliance

Reviewing foreign-language identity documents, bank statements, and source-of-funds evidence during investigations.

Fraud Operations

Assessing non-English correspondence or documentation submitted during dispute and chargeback reviews.

Credit Review

Reading translated income and employment documents submitted by applicants during underwriting.

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