Nuvei Scales Global Risk Infrastructure with Oscilar, Cutting Manual Underwriting Time by 50% with No Missed SLAs

A Mandate for Efficiency, Flexibility, and Automation

Improving automation and reducing operational costs were primary drivers. As Hough noted,“We were really interested in increasing automation and auto-adjudication so our underwriters could spend time on genuinely complex situations instead of checking boxes on simpler ones.”

Nuvei also needed a system that empowered its teams to operate independently, not one that required engineering support to make simple policy changes. Building in-house was evaluated but ultimately deprioritized due to complexity, cost, and time to value.

Finally, with Nuvei’s evolving product roadmap, including marketplace onboarding, new verticals, and recent acquisitions, the company needed a platform that could unify risk operations globally while supporting deep regional flexibility. Many platforms on the market offered "all-in-one" solutions, but most were rigid: fixed UIs, fixed vendor options, and limited extensibility.

Oscilar’s flexibility proved unmatched. "A lot of platforms are turnkey but pre-designed. You either fit their tools or you don’t,” explained Hough. “I think of Oscilar as a blank canvas: the workflows and integrations are your brushes and paint. You can tailor it to whatever you need, while still keeping everything in one place."

Oscilar stood out for several reasons:

• Region-specific workflows for the U.S., Canada, EU, and APAC

• Vendor-agnostic integrations, allowing each region to plug in their preferred data sources

• Modern UI/UX that underwriters immediately lauded

• AI-driven analytics that surfaced issues Nuvei had never been able to diagnose before

• Unified underwriting and transaction monitoring in one system

This last point was transformative. The two teams had historically worked in separate systems, making data sharing slow and error-prone. With Oscilar, they finally operated in sync.