Slack
Alertas em tempo real e notificações de casos nos canais da equipe
O Slack é uma plataforma de mensagens de trabalho da Salesforce que organiza a comunicação da equipa em canais. Através de integrações, os resultados de decisões, alertas e atualizações de casos podem ser publicados diretamente no canal certo. As equipas de risco e operações utilizam o Slack para receber notificações sobre eventos de alto risco em tempo real e coordenar investigações sem saírem do seu espaço de trabalho.
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Client Support Systems
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