Dónde ayuda
El agente de Traducción de Documentos utiliza inteligencia artificial para traducir los documentos de clientes que no estén en español directamente al idioma de trabajo del analista, dentro del registro del caso. El texto traducido aparece junto al original, listo para su revisión en segundos. No se requieren exportaciones de archivos ni herramientas de terceros, por lo que los analistas permanecen en la pestaña de Investigación desde que suben el documento hasta que toman la decisión.
Capacidades clave
Traducción integrada
Los documentos que no están en inglés se traducen y se muestran junto al texto original, directamente dentro del expediente.
Detección automática de idioma
El agente detecta el idioma de origen automáticamente, sin necesidad de que el analista lo seleccione manualmente.
Soporte multiformato
Se traducen archivos PDF, imágenes y documentos escaneados que subas, no solo archivos de texto simple.
Vista comparativa
El texto original y el traducido se muestran juntos para que los analistas puedan verificar los términos clave directamente de la fuente.
Amplia cobertura de idiomas
El agente admite una gran variedad de los idiomas de origen más habituales en los documentos enviados por los clientes.
Entrega rápida
Las traducciones se generan en segundos, lo que permite mantener la revisión de documentos dentro del flujo de trabajo habitual del analista.
Retención de registros de casos
El texto traducido se guarda en el registro del caso junto con el documento original para fines de auditoría.
Cómo funciona
1
Documento subido al caso
Se sube o se recibe un documento de un cliente en un idioma diferente al inglés como parte del registro de un caso.
2
El agente detecta y traduce
El agente detecta el idioma de origen y genera la traducción automáticamente, sin necesidad de que intervenga un analista.
3
Comparativa de opiniones de analistas
El texto original y el traducido aparecen juntos en la pestaña de investigación, listos para su revisión.
4
Traducción guardada en el caso
La traducción se guarda en el registro del caso junto con el documento original para futuras consultas.
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