Dónde ayuda
El agente de Creación de Narrativas de Casos utiliza inteligencia artificial para generar al instante resúmenes estructurados a partir de los datos en tiempo real de cada caso: historial de transacciones, señales de riesgo, resultados de flujos de trabajo y el perfil del sujeto. Los analistas reciben un borrador editable en segundos, directamente en la pestaña Investigar. Cada equipo configura su propia estructura narrativa y la plantilla adecuada se aplica de forma automática según la cola del caso, sin necesidad de seleccionarla manualmente.
Capacidades clave
Plantillas con ámbito de cola
La plantilla adecuada se aplica automáticamente según la cola del caso, sin que el analista tenga que hacer nada.
Secciones totalmente personalizables
Los administradores definen cada sección: etiqueta, instrucciones y ejemplos. Sin estructuras fijas.
Ejemplos de narrativa
Sube archivos PDF o pega texto sin formato para guiar el estilo y la estructura de la IA.
Lógica de respaldo
La configuración predeterminada del inquilino garantiza que la generación siempre se realice con éxito, incluso para colas que no tienen una plantilla asignada.
Transmisión en vivo
La narración se transmite palabra por palabra; los analistas ven los resultados de inmediato.
Borradores totalmente editables
Cada narrativa generada se puede editar antes de guardarse en el registro del caso.
Almacenamiento listo para auditorías
La narración final guardada se conserva en el expediente del caso; no se guardan los borradores previos ni las ediciones intermedias, lo que garantiza una única fuente de información limpia para las auditorías y los informes.
Acceso gestionado por el administrador
La creación de plantillas está reservada a los administradores para garantizar una gestión organizada.
Cómo funciona
1
El administrador configura las plantillas
Crea secciones y ejemplos personalizados en el Centro de agentes de IA, y luego asigna cada plantilla a una cola.
2
Un analista abre un caso
El sistema detecta la fila y selecciona automáticamente la plantilla correcta. El analista hace clic en Generar.
3
Transmite historias al instante
Activa pasos de revisión adicionales cuando las solicitudes requieran mayor análisis o documentación de respaldo.
4
Conectividad de sistemas y datos
En unos segundos aparece un borrador estructurado y editable, listo para revisar, perfeccionar y guardar.
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