Dónde ayuda
El agente de Revisión de Fraude de Nivel 1 utiliza IA para resumir al instante las pruebas de las alertas, el historial de transacciones, las señales de los dispositivos y los patrones de frecuencia, y genera una recomendación de resolución. Los analistas reciben un resumen claro y una recomendación en la cola de alertas en cuestión de segundos. Cada recomendación incluye las pruebas que la respaldan y un nivel de confianza para que los analistas puedan decidir rápidamente. Además, pueden aceptar, editar o anular la recomendación, y cada modificación queda registrada para evaluar la precisión de las decisiones a lo largo del tiempo.
Capacidades clave
Resumen automatizado de pruebas
Reúne datos de transacciones, dispositivos y frecuencia en un único informe de fácil lectura para cada alerta.
Recomendación de resolución
Propone aprobar, rechazar o derivar con un nivel de confianza y la justificación correspondiente.
Búsqueda de casos similares
Muestra alertas similares anteriores y sus resoluciones para ayudar a tomar decisiones coherentes.
Clasificación con un clic
El analista puede aceptar la recomendación directamente desde el resumen, sin necesidad de realizar una búsqueda por separado.
Anular captura
Cada modificación manual de los analistas queda registrada con su motivo, alimentando así los informes de tasas de anulación.
Historial de auditoría completo
La recomendación, las pruebas y la resolución final quedan guardadas en el registro de la alerta.
Límites ajustables por el administrador
Los administradores definen los límites de confianza y las reglas de derivación para cada cola.
Cómo funciona
1
La alerta entra en la cola
El agente se activa automáticamente cuando un analista asigna o abre una alerta de nivel 1.
2
Pruebas recopiladas
El agente obtiene el historial de transacciones, las señales del dispositivo y de comportamiento, y los casos previos relacionados.
3
Recomendación generada
Un resumen estructurado y una recomendación de resolución aparecen en segundos para que el analista los revise.
4
El analista decide
El analista acepta, edita o anula la recomendación, y se registra el resultado.
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